Explore our wide range of stylish and quality home and garden furniture. Each collection is carefully curated to offer the best in design, comfort, and durability, with fast delivery to Mainland UK locations. Whether updating your living room, dining space, or garden, find affordable furniture that fits your style and budget.
FAQs
Ordering
How do I place an order?
How do I place an order?
Browse our site, select your desired products, add them to your basket, and follow the secure checkout process.
Can I modify or cancel my order?
Can I modify or cancel my order?
Changes or cancellations may be possible if you contact our customer service promptly before the order is processed for delivery.
What payment methods are accepted?
What payment methods are accepted?
We securely accept major credit/debit cards and other online payment options, processed through trusted third-party gateways we use Shopify Payments & PayPal.
Is my payment information secure on your site?
Is my payment information secure on your site?
Yes, payment details are encrypted and securely processed using SSL technology by our payment providers, ensuring safety and privacy.
Are there any current discounts or promotions available?
Are there any current discounts or promotions available?
Promotions are regularly updated on our website and newsletters; please check the site or subscribe for the latest offers.
Shipping
Do you deliver to all Mainland UK locations?
Do you deliver to all Mainland UK locations?
Yes, we provide delivery services across Mainland UK only.
How long will my furniture take to arrive?
How long will my furniture take to arrive?
Delivery times vary by product but generally range from 5 to 10 working days, clearly indicated on each product page.
Can I track my order once it has been dispatched?
Can I track my order once it has been dispatched?
Yes, tracking details will be emailed to you once your order has shipped. Or you can track your order here.
What happens if my furniture arrives damaged?
What happens if my furniture arrives damaged?
Please contact customer service immediately with details and photos. We will arrange for replacement or a return based on our policy.
Is it possible to schedule a specific delivery date?
Is it possible to schedule a specific delivery date?
Delivery scheduling may be available for select items depending on our suppliers; please contact customer service for availability and arrangements.
Returns and Refunds
What is your standard returns policy?
What is your standard returns policy?
Items can be returned within 14 days of delivery, provided they are unused and in original condition. Some exclusions may apply.
How can I initiate a return or refund?
How can I initiate a return or refund?
Contact our customer service team to start the returns process. They will guide you with the necessary steps and documentation.
Will I receive a full refund for returned items?
Will I receive a full refund for returned items?
Refunds are processed once the returned item is received and inspected. The refund amount will exclude shipping costs unless the return is due to our error.
Who pays for the cost of return shipping?
Who pays for the cost of return shipping?
Return shipping costs depend on the return reason. Please refer to our full Return and Refund Policy for specifics.
How long does the refund process usually take?
How long does the refund process usually take?
Refunds are typically processed within 10 business days after we receive and check the returned goods.