We’re here to assist you with any questions regarding our products, orders, delivery, or returns. Please find our contact details below or use the contact form to get in touch with our team.
Business Information
Cozy Furniture Direct is a trading name of COZY DIRECT GROUP LTD, a company registered in England and Wales.
Company Number: 16655845
VAT Number: GB502010475
Registered Office Address:
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
United Kingdom
Contact Details
Email: sales@cozyfurnituredirect.co.uk
Customer Support: support@cozyfurnituredirect.co.uk
Phone: +44 785 634 1398
Customer Service Hours
Monday - Friday: 09:00 - 17:00 (GMT)
Saturday: 10:00 - 16:00 (GMT)
Sunday: Closed
We aim to respond to all enquiries within 24 hours during business days.
About Our Service
Cozy Furniture Direct operates as a UK-based online furniture retailer, offering a wide range of products for homes across Mainland UK. We work with established UK suppliers and delivery partners to provide a reliable and efficient service.
Delivery Information
We deliver to Mainland UK only.
- Standard delivery: 5-10 working days
- Large or bulky items: 7-14 working days
- Made-to-order items: 3-4 weeks
Certain remote areas, including the Scottish Highlands and Islands, may be excluded.
For full details, please refer to our Shipping & Delivery Policy.
Returns & Support
We offer a 30-days return policy in line with UK consumer regulations.
- You have 30 days from delivery to request a return
- Items must be returned within 14 days after approval
Custom or made-to-order items may be non-returnable unless faulty.
For full details, please refer to our Returns Policy and Refund Policy.
Get in Touch
If you have a question about a product, need help with an order, or require support after purchase, our team is here to help.
You can contact us using the details above or by completing the contact form below, and we will respond as soon as possible during business hours.
