These Terms & Conditions govern your use of the Cozy Furniture Direct website and the purchase of products from us.
By using our website or placing an order, you agree to be bound by these Terms.
About Us
Cozy Furniture Direct is a trading name of COZY DIRECT GROUP LTD, a company registered in England and Wales.
Company Number: 16655845
VAT Number: GB502010475
Registered Office Address:
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
United Kingdom
Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
You must not misuse the website by introducing viruses, attempting unauthorised access, or engaging in fraudulent activity.
Products & Orders
All products are subject to availability.
We take reasonable care to ensure that product descriptions, images, and prices are accurate. However, minor variations may occur.
Once an order is placed, you will receive an order confirmation. This does not guarantee acceptance of the order. We reserve the right to cancel an order if necessary, in which case a full refund will be provided.
Pricing & Payment
All prices are listed in GBP (£) and include applicable taxes where required.
Payment must be made in full at the time of purchase using one of our accepted payment methods.
Full details of payment options are available on our Payment Policy page.
Delivery
Delivery is available to Mainland UK only, subject to our Shipping & Delivery Policy.
Estimated delivery times are provided on product pages and may vary depending on product type and availability.
Further details can be found in our Shipping & Delivery Policy.
Returns & Refunds
We offer a 30-days return period in accordance with UK consumer regulations.
Returns, refunds, and related conditions are governed by our Returns Policy and Refund Policy.
Please review these policies carefully before placing an order.
Cancellations
You may cancel your order before dispatch for a full refund.
If your order has already been dispatched, it will be treated as a return in accordance with our Returns Policy.
Liability
We aim to provide accurate information and reliable service at all times.
We are not responsible for delays or issues caused by circumstances beyond our reasonable control, such as courier delays or external factors. However, your statutory rights are not affected.
Intellectual Property
All content on this website, including text, images, and design, is the property of Cozy Furniture Direct or its licensors and may not be reproduced without permission.
Third-Party Services
We may use third-party providers to support payment processing, delivery, and website functionality.
We are not responsible for the content or policies of third-party websites or services.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be published on this page.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: sales@cozyfurnituredirect.co.uk
Phone: +44 785 634 1398
Cozy Furniture Direct
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
United Kingdom
