At Cozy Furniture Direct, we aim to provide a clear, reliable, and efficient delivery service for customers across the UK.
Delivery Areas
We currently deliver to Mainland UK only, including England, Wales, and selected areas of Scotland.
We do not deliver to:
- Scottish Highlands & Islands
- Northern Ireland
- Isle of Wight
- Isle of Man
- Channel Islands
- Scilly Isles
If you are unsure whether we deliver to your location, please contact us before placing your order.
Delivery Timeframes
Delivery times are estimated in working days (Monday-Friday, excluding Bank Holidays).
- Standard items: 5-10 working days
- Large or bulky furniture: 7-14 working days
- Made-to-order items: 3-4 weeks
Estimated delivery times are displayed on each product page and may vary depending on stock availability and location.
Delivery Process
We work with trusted UK delivery partners to ensure your order is delivered safely and efficiently.
- Delivery is typically made to your front door or nearest accessible point
- Larger items may be delivered to the ground floor only
- Some items may require assistance to move inside the property
If your order contains multiple items, they may be delivered separately.
Receiving Your Order
Please ensure that someone is available to receive your delivery.
- A signature may be required upon delivery
- We recommend checking your items upon arrival
If there are any issues, please contact us as soon as possible so we can assist you.
Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect:
- Please notify us within 48 hours of delivery
- Provide relevant details and images, videos where possible
This allows us to resolve the issue quickly and efficiently.
Missed Deliveries
If a delivery attempt is unsuccessful:
- The courier will provide instructions to rearrange delivery
- Customers are responsible for rescheduling delivery promptly
Failure to rearrange delivery may result in additional charges.
Delivery Charges
We offer free delivery on most orders within Mainland UK.
Any applicable delivery charges will be clearly shown at checkout before you complete your purchase.
Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:
- Stock availability
- Courier or logistical issues
- Weather conditions
If any significant delays occur, we will keep you informed.
Order Tracking
Once your order has been dispatched, you will receive tracking details via email where available.
Need Help?
If you have any questions regarding delivery, please contact our team:
Email: sales@cozyfurnituredirect.co.uk
Phone: +44 785 634 1398
We are here to assist you.
