Frequently Asked Questions

Browse frequently asked questions about orders, delivery times, returns, and payment options at Cozy Furniture Direct. Our goal is to provide clear, reliable information to support your shopping experience across Mainland UK.

Ordering

1. How do I place an order?

   Simply browse our website, select your desired product, add it to your basket, and proceed through our secure checkout process.
   

2. Can I cancel or change my order?

   You may request changes or cancellations before your order is dispatched. Please contact our support team as soon as possible for assistance.
   

3. What payment methods do you accept?

   We accept major debit and credit cards, as well as secure online payment options such as PayPal, Apple Pay, and Klarna. All available payment methods are shown at checkout.
   

4. Is my payment information secure?

   Yes, all payments are processed through secure and encrypted systems to ensure your information is protected.
   

Delivery

1. Where do you deliver?

   We deliver to Mainland UK only, including England, Wales, and selected areas of Scotland. Certain remote areas and islands are excluded.
   

2. How long does delivery take?

   Delivery times vary depending on the product:
   
   • Standard items: 5-10 working days
   • Large items: 7-14 working days
   • Made-to-order items: 3-4 weeks
   
   Delivery estimates are clearly shown on each product page.
   

3. Can I track my order?

   Yes, tracking details will be provided once your order has been dispatched, where available.
   

4. Do you offer specific delivery dates?

   In some cases, delivery scheduling may be available. Please contact our support team for more information.
   

Returns & Refunds

1. What is your return policy?

   We offer a 30-days return period from the date of delivery. Items must be unused and in their original condition.
   

2. How do I request a return?

   Please contact our support team with your order details. We will guide you through the return process.
   

3. Are all items returnable?

   Made-to-order or custom items may not be eligible for return unless faulty. Please refer to the product page and Returns Policy for full details.
   

4. What if my item arrives damaged or incorrect?

   Please contact us within 48 hours of delivery with details and images so we can resolve the issue promptly.
   

5. How long do refunds take?

   Refunds are typically processed within 5-10 working days after approval. The time it takes for funds to appear may vary depending on your payment provider.
   

Need More Help?

If you have any additional questions, please contact our support team:

Email: sales@cozyfurnituredirect.co.uk
Phone: +44 785 634 1398

We are here to assist you.