Last updated: October 2, 2025
CozyFurnitureDirect operates the www.cozyfurnituredirect.co.uk website and online store ("Services") to offer customers a curated shopping experience. We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this policy.
1. About Us
Cozy Direct Group Ltd trading as CozyFurnitureDirect, a UK-registered business operating at: 5 Phoenix House, Phoenix Business Centre, Rosslyn Crescent, Harrow, Greater London, HA1 2SP, UK. For all privacy-related inquiries, you can contact us at support@cozyfurnituredirect.co.uk
2. What Information We Collect
We collect information that identifies you or can be linked to you ("personal data"), which may include:
- Contact details: name, email address, billing and shipping addresses, and phone number.
- Account details: usernames, passwords, preferences.
- Payment information: card details, payment confirmations (processed securely via Shopify).
- Transaction data: products viewed, added to cart or wishlist, purchased, returned, or cancelled.
- Communications: content of your messages or inquiries with us.
- Device and usage data: IP address, browser type, device identifiers, browsing behavior on our site.
- Demographic and profile data: such as postcode, interests, and preferences.
3. How We Collect Your Information
- Directly from you: when you create an account, place orders, or contact customer support.
- Automatically: through website cookies and similar technologies when you use our Services.
- From third-party service providers: such as Shopify who support our operations.
- Occasionally from trusted partners or publicly available sources.
4. How We Use Your Data
We process your information for the following lawful purposes:
- To provide and manage your account and orders, process payments, arrange delivery, and handle returns or exchanges.
- To personalize your shopping experience and send transactional notifications.
- For marketing and promotional communications (with your consent where required). You can withdraw your consent at any time.
- To enhance site security, detect fraud, and protect against unlawful activity.
- To comply with legal requirements and enforce our terms.
5. How We Share Your Data
Your personal data may be disclosed to the following parties:
- Shopify and its partners for payment processing, hosting, shipping, and analytics.
- Marketing and advertising partners who help us deliver personalized ads (subject to your consent where applicable).
- Our affiliates within the CozyFurnitureDirect corporate group.
- Law enforcement or regulators when legally required.
- Third parties you have authorized or as necessary to provide our Services.
When data is transferred outside the UK or European Economic Area, we use safeguards such as Standard Contractual Clauses to protect your privacy.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze website traffic, and support marketing. By using our Services, you consent to our use of cookies.
Our site uses:
- Necessary cookies to enable essential functions.
- Analytics cookies (e.g., Google Analytics) to monitor site usage.
- Marketing cookies to show relevant advertising.
You can manage or disable cookies via your browser settings. For more on managing cookies, see our Cookie Policy.
7. Security and Data Retention
We implement appropriate security measures to protect your data but cannot guarantee absolute security. We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
8. Your Rights
Depending on your location, you may have rights, including:
- Accessing your data and receiving a copy.
- Correcting inaccuracies.
- Requesting deletion or restriction of processing.
- Objecting to certain processing activities.
- Data portability: The right to request your personal data in a structured, commonly used, and machine-readable format and transmit it to another service provider.
- Withdrawing consent at any time (without affecting the lawfulness of prior processing).
To exercise your rights, contact us at support@cozyfurnituredirect.co.uk. We may need to verify your identity before processing requests.
9. Children’s Privacy
Our Services are not intended for children under the legal age. We do not knowingly collect data from minors. If you believe we have collected data about a child, please contact us, and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal or operational requirements. If we make significant changes, we will notify you via email or through a prominent notice on our website. Updated versions will be posted here with a new effective date.
11. Contact Us
For questions or concerns about your privacy or this policy, please email us below are our company details:
Cozy Direct Group Ltd trading as CozyFurnitureDirect
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
UK
Company Registration Number: 16655845
Registered VAT Number: GB502010475
Email: sales@cozyfurnituredirect.co.uk
Phone: +44 7856 341398