Last updated: 20 March, 2026
At Cozy Furniture Direct, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
About Us
Cozy Furniture Direct is a trading name of COZY DIRECT GROUP LTD, a company registered in England and Wales.
Company Number: 16655845
VAT Number: GB502010475
Registered Office Address:
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
United Kingdom
For any privacy-related enquiries, please contact us at:
Email: sales@cozyfurnituredirect.co.uk
Phone: (0) 204 577 3595
Information We Collect
We may collect and process the following types of personal information:
- Contact details (such as name, email address, phone number, billing and delivery address)
- Order and transaction information
- Account details (if you create an account)
- Communication records (when you contact us)
- Technical data (such as IP address, browser type, and device information)
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Manage returns, refunds, and enquiries
- Improve our website and services
- Prevent fraud and ensure website security
- Comply with legal and regulatory obligations
We will only use your personal data where we have a lawful basis to do so.
Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment processing providers
- Delivery and logistics partners
- IT and website service providers
We only share information required to provide our services and ensure it is handled securely.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
All payments are processed through secure, encrypted systems. We do not store full payment details on our servers.
Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
Your Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Object to certain types of processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how our site is used.
Cookies may be used for:
- Essential website functionality
- Performance and analytics
- Improving user experience
You can manage or disable cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Cozy Furniture Direct
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
United Kingdom
Email: sales@cozyfurnituredirect.co.uk
Phone: (0) 204 577 3595
