At Cozy Furniture Direct, we are committed to operating as a transparent, compliant, and customer-focused UK business. This page outlines our company details, regulatory compliance, and business practices.
Company Information
Cozy Furniture Direct is a trading name of COZY DIRECT GROUP LTD, a company registered in England and Wales.
Company Number: 16655845
VAT Number: GB502010475
Registered Office Address:
5 Phoenix House
Phoenix Business Centre
Rosslyn Crescent
Harrow
Greater London
HA1 2SP
United Kingdom
Business Operations
We operate as an online furniture retailer, offering a wide range of home and garden furniture across the UK.
We work with established suppliers and logistics partners to ensure that all products meet quality standards and are delivered reliably to our customers.
Product Standards
We aim to ensure that all products listed on our website:
- Are accurately described and fairly represented
- Meet applicable UK safety and quality standards
- Are sourced from reputable suppliers
Product images and descriptions are regularly reviewed to maintain accuracy and clarity.
Pricing & Transparency
We are committed to transparent pricing:
- All prices are displayed in GBP (£)
- Any applicable delivery charges are clearly shown at checkout
- We do not use misleading pricing practices
Customer Rights
We operate in accordance with UK consumer protection laws, including:
- The Consumer Rights Act 2015
- The Consumer Contracts Regulations 2014
Customers are entitled to clear information, fair returns, and support throughout their purchase.
Data Protection
We handle personal data in accordance with applicable UK data protection laws, including UK GDPR.
For more information, please refer to our Privacy Policy.
Payment Security
All payments are processed securely using encrypted systems through trusted payment providers.
We do not store full payment details on our servers.
Delivery & Fulfilment
We provide delivery across Mainland UK through trusted logistics partners.
Delivery timeframes, charges, and restrictions are clearly outlined on our Shipping & Delivery page.
Returns & Refunds
We provide a clear and fair returns and refunds process:
- 30-days return period from delivery
- Support for damaged, faulty, or incorrect items
- Transparent refund processing
Full details are available on our Returns Policy and Refund Policy pages.
Contact & Support
We are committed to providing accessible customer support.
Email: sales@cozyfurnituredirect.co.uk
Phone: (0) 204 577 3595
Customer service hours are listed on our Contact Us page.
Ongoing Compliance
We regularly review our policies, website content, and operations to ensure continued compliance with applicable laws and platform requirements.
