Last updated: 23 March, 2026
The information provided by Cozy Furniture Direct (“we”, “us”, or “our”) on this website is for general informational and commercial purposes only.
Business Information
Cozy Furniture Direct is a trading name of COZY DIRECT GROUP LTD, a company registered in England and Wales (Company Number: 16655845). Our registered office is located at:
5 Phoenix House, Phoenix Business Centre,
Rosslyn Crescent, Harrow,
Greater London, HA1 2SP, United Kingdom.
Product Information
We make every effort to ensure that all product descriptions, specifications, images, and pricing on our website are accurate and up to date.
In some cases, minor variations may occur due to manufacturing updates, supplier changes, or differences in display settings. Where applicable, we will ensure that any such variations do not affect the overall quality or functionality of the product.
If any significant error in product information is identified, we will correct it promptly and notify affected customers where necessary.
Availability & Delivery
All products are subject to availability. We aim to dispatch and deliver all orders within the estimated timeframes provided on each product page.
While most deliveries are completed within the stated timeframe, occasional delays may occur due to high demand, supplier processing times, or courier-related factors.
In such cases, we will keep customers informed and work to ensure delivery is completed as quickly as possible.
For items listed as pre-order, extended delivery timelines will be clearly stated on the product page before purchase.
Third-Party Suppliers
We work with trusted third-party delivery partners to fulfil orders efficiently.
While delivery services are provided by external logistics providers, Cozy Furniture Direct remains responsible for supporting our customers throughout the delivery process. In the event of delays, damages, or delivery issues, we will work closely with our delivery partners to resolve the issue promptly and ensure a fair outcome for the customer.
Pricing & Errors
All prices listed on our website are in GBP (£) and include applicable taxes where required.
We take great care to ensure that all pricing and product information is accurate. However, in rare cases, errors may occur due to technical or supplier-related updates.
If a pricing or listing error is identified after an order has been placed, we will inform you as soon as possible and provide the option to proceed with the corrected details or receive a full refund.
We may update prices from time to time to reflect changes in costs or supplier pricing.
External Links
Our website may contain links to third-party websites or services. We do not control or take responsibility for the content, policies, or practices of any third-party sites.
Limitation of Liability
We aim to provide accurate information and a reliable shopping experience at all times.
To the extent permitted by law, Cozy Furniture Direct shall not be held liable for any indirect or consequential losses arising from the use of our website or the purchase of our products.
Nothing in this disclaimer affects your statutory rights under UK consumer protection laws.
Contact Us
If you have any questions regarding this Disclaimer, please contact us:
Email: sales@cozyfurnituredirect.co.uk
Phone: +44 785 634 1398