At Cozy Furniture Direct, we aim to ensure that all refunds are processed clearly, fairly, and in line with UK consumer protection regulations.
When Refunds Apply
Refunds may be issued in the following situations:
- A return has been approved and the item has been received and inspected
- An order is cancelled before dispatch
- An item is confirmed to be faulty, damaged, or incorrect
- An order cannot be fulfilled
Refund Process
Once a returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Refund Timeframes
- Refunds are typically processed within 5-10 working days after approval
- The time it takes for funds to appear in your account may vary depending on your payment provider
Deductions from Refunds
In certain cases, where a return is not due to a fault or error on our part, deductions may be made to cover return-related handling or collection costs.
Any applicable deductions will always be clearly communicated to you before the refund is processed.
Non-Refundable Situations
Refunds may not be provided in the following cases:
- Items returned in a condition that does not meet our Returns Policy requirements
- Items returned outside of the approved return period
- Made-to-order or custom items, unless faulty
Damaged or Faulty Items
If your item is confirmed to be faulty, damaged, or incorrect:
- You will be offered an appropriate resolution, which may include a replacement, repair, or full refund
- No return or collection costs will be charged in such cases
Failed Deliveries
If an order is returned to us due to failed delivery attempts or incorrect information provided at checkout:
- Refunds may be adjusted to account for delivery or return costs incurred
Order Cancellations
- Orders cancelled before dispatch will receive a full refund
- If an order has already been dispatched, it will be treated as a return and processed in accordance with our Returns Policy
Need Help?
If you have any questions regarding refunds, please contact our team:
Email: sales@cozyfurnituredirect.co.uk
Phone: +44 785 634 1398
We are here to assist you.
